Which doctor did you see?

Was your call answered promptly and in a professional manner?

Were you placed on hold for a prolonged period of time?

Were you able to schedule an appointment at or near the time you requested?

Did a staff member greet you when you arrived?

What was your approximate wait time in the reception area?

Were the veterinary assistants/technicians knowledgable and careful with your pet?

Were the details regarding your pet's medication clearly explained to you?

If your wait time in the exam room was greater than 10 minutes, were you kept updated by staff?

Was the veterinarian friendly and compassionate with your pet?

Did the veterinarian provide appropriate and accurate information?

If lab work was performed, did you receive the results in a reasonable amount of time?

If you requested a phone call from a staff member, did you receive the call in a reasonable amount of time?

Were all of your medical concerns addressed and answered to your satisfaction?

Did you receive an estimate for your pet's services?

Was our payment policy clear?

Were you satisfied with the value of the services received?

Would you recommend Roscoe Village Animal Hospital to your friends and famiy?

Comments:

Client name (optional)

Email

Comments

This field is for validation purposes and should be left unchanged.

Client Survey