Cancellation Policy

Roscoe Village Animal Hospital (RVAH) established our cancellation policies and procedures to ensure the highest quality of care for our clients and patients.  No-shows and late cancellations prevent other patients from receiving much-needed care; as such, we have implemented the following policies regarding no-shows and canceled appointments:

Scheduled Appointments: RVAH respectfully requests that all clients arrive 10 minutes before their pet’s scheduled appointment to accommodate unforeseen traffic delays and parking, and to allow time for check-in.  Please notify the hospital within 24 hours if you need to cancel or reschedule your appointment.

Grace period: If you are running late for your appointment, please inform the office as soon as possible.  To ensure timely care for all patients, appointments must be rescheduled if you are more than 10 minutes late.

No Call No Show Appointments: For missed appointments without notification, a $100.00 deposit is required before scheduling your next appointment.  This deposit will be applied to your next visit.  If you cannot attend your rescheduled appointment and fail to notify the office within 24 hours for a second time, it will result in the forfeiture of your deposit.

Scheduled Procedures: When scheduling a surgical or other specialized procedure, a $250 booking deposit is required to secure this appointment. This deposit will be applied to your final invoice on the day of the procedure. If you need to cancel or reschedule your pet’s procedure, you must do so within 48 hours of your scheduled time.  Failure to notify the hospital within this time or not showing up on the day of this appointment will result in the forfeiture of your deposit.